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Learn about our dedicated warranty - J en M Solar
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Warranty and Complaints Handling
Warranty
Our goal is to deliver products of the highest quality to you. However, if something goes wrong during transport or another issue arises, you can make a claim under our warranty. According to European law, you are covered for any defects that become apparent within two years of delivery. You may also be eligible for additional rights under Dutch law.
If you discover a defect, we request that you report it to us within two months. Depending on the circumstances, a longer period may also be accepted. We guarantee a cost-free repair or replacement upon timely notification of defects.
Complaints
We aim for a flawless experience, but sometimes things do not go as planned. For complaints, please contact us at [ protected]. If this does not lead to a resolution, you can submit your complaint for mediation through Stichting WebwinkelKeur via their website. From February 15, , consumers in the EU can also lodge complaints via the ODR platform of the European Commission, available at ec.europa.eu/odr. This is possible if your complaint is not yet being processed elsewhere.
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Environmental Impacts of Solar Power
Water use
Solar PV cells do not use water for generating electricity. However, as in all manufacturing processes, some water is used to manufacture solar PV components.
Concentrating solar thermal plants (CSP), like all thermal electric plants, require water for cooling. Water use depends on the plant design, plant location, and the type of cooling system.
CSP plants that use wet-recirculating technology with cooling towers withdraw between 600 and 650 gallons of water per megawatt-hour of electricity produced. CSP plants with once-through cooling technology have higher levels of water withdrawal, but lower total water consumption (because water is not lost as steam). Dry-cooling technology can reduce water use at CSP plants by approximately 90 percent [3]. However, the tradeoffs to these water savings are higher costs and lower efficiencies. In addition, dry-cooling technology is significantly less effective at temperatures above 100 degrees Fahrenheit.
Many of the regions in the United States that have the highest potential for solar energy also tend to be those with the driest climates, so careful consideration of these water tradeoffs is essential. (For more information, see How it Works: Water for Power Plant Cooling.)
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