Our products have been crafted using advanced technical manufacturing and materials. They have been tested and perform excellently for the activities and environments they were created for. However, no matter how careful we are, errors may occur in the manufacturing process.
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If you find fault with the workmanship or materials of your Fiskars product, please submit the product and a warranty claim to the store from where you have bought the item. Warranty claims must be submitted in writing within thirty (30) days from the time the defect is or should have been discovered.
In addition, we offer an extended 25-year warranty for the following premium ranges:
- X-Series axes (registration required)
- 365 Limited Edition Axe
- Xact&#; digging tools
- PowerGear&#; X cutting tools
Register your X-Series axe below within thirty days after purchase to activate the warranty.
Starting January , no registration is required for the extended warranty on the 365 Limited Edition Axe, Xact&#; digging tools and PowerGear&#; X cutting tools.
General warranty provisions
The iconic Classic scissors are a symbol of the Finnish design heritage. Our products are carefully tested and perform excellently for the activities and environments they were created for. Sometimes no matter how careful we are, errors may occur in the manufacturing process. To ensure that our customers will have the best possible usage experience, we provide a twenty-five (25) years international limited warranty against defects in materials and workmanship in the Classic scissors range products.
The warranty period of twenty-five (25) years begins at the date of original retail purchase. This warranty is valid exclusively in the European Union, Switzerland, Norway, Australia, New Zealand and Russia.
This warranty is additional to and has no effect on warranties provided by the reseller nor does it affect any legal rights that you might be entitled pursuant to applicable mandatory national legislation.
Warranty exclusions and limitations
The warranty does not apply:
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- when products are used for commercial, professional or hire purposes;
- to products that have been subject to modifications or repairs or repair attempts not authorized by Fiskars.
The warranty does not cover defects or damage attributable to or resulting from:
- normal wear and tear (such as scratches or abrasions);
- possible changes to the visual appearance of the product, if they do not affect the product functionality;
- abuse, rough handling, negligence or accident, e.g. hitting, knocking, dropping or crushing;
- misuse, e.g. cutting materials that are not supposed to be cut with scissors, or use contrary to intended or recommended use;
- improper or insufficient care or storage (such as rusting or alteration in color);
- the use of unsuitable cleaning methods or substances, e.g. acids or solvents.
Obtaining warranty service
Warranty claims must be submitted in writing together with the faulty product to the nearest Fiskars Customer Care during the warranty period and within thirty (30) days from the time the defect is or should have been discovered. The claim must include the owner&#;s name, address and number, date of the purchase, nature of the defect and the date when it was first discovered.
Fiskars processes your foregoing personal data in connection with your warranty claim. More information regarding the processing of personal data can be found from Fiskars Consumer Privacy Policy, available at Fiskars website.
Approval of the warranty claim is at the sole discretion of Fiskars. If approved, the product will, at the sole discretion of Fiskars, be either repaired or replaced by a similar product. In the case of discontinued models, the defective product will be replaced with the most similar model from the current range. The replacement or repair of the product shall not extend the original warranty period.
Liability limitation
To the maximum extent permitted by applicable law, Fiskars shall not under any circumstances be liable for any incidental, indirect, special or consequential damages, or for any damage to or loss of use of any equipment, loss of profit, productivity, functionality, business, contracts, sales, revenues or anticipated savings, increased costs or expenses, or delay or failure to perform the warranty service.
Warrantor
Fiskars Finland Oy Ab
Keilaniementie 10
Espoo, PL 130
Finland
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