Wallbox EV Charger – Frequently Asked Questions

Which Wallbox EV Charger is SunPower offering to homeowners?

SunPower offers the Wallbox Pulsar Plus Level 2 EV charger. Its capacity can be adjusted from 16A to 40A or 48A, based on the model. The Wallbox chargers are conveniently set for quick installation alongside your solar and storage setup.

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Is the Wallbox EV Charger compatible with all cars?

Yes, the Wallbox Pulsar Plus uses a universal J1772 plug that fits all electric cars in the market. Tesla owners will need the plug adaptor that is included with every Tesla.

How big is the Wallbox Pulsar Plus and what is the cable length?

The compact Wallbox EV charger measures approximately 8" x 8" and features a 25-foot cable.

How long will it take to charge my EV?

The Wallbox Pulsar is a Level 2 charger, offering faster charging compared to a standard 120V outlet. Typically, an EV requires 3.5 kWh for 10 miles of range. With a capacity of 9.6 kW, the Wallbox Pulsar Plus EV Charger can provide 25-30 miles of range per hour. The actual charging speed varies based on your EV.

Can I schedule my EV charging or lock the charger?

Yes, the Wallbox EV charger offers an intuitive app with several useful features. The myWallbox app lets you easily check the status of your charger and adjust settings.

Can the Wallbox EV charger be installed outside?

Wallbox chargers can be installed both indoors and outdoors, ensuring flexibility in placement for your convenience.

I have a detached garage; can I still get a Wallbox EV charger installed?

Detached garages can have EV chargers installed, though additional power cabling may be needed. Consult with your SunPower dealer or Energy Consultant for more information about these options.

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I already have a SunPower® system at my home—can SunPower add a Wallbox EV Charger?

Yes, if you plan to add more solar panels or SunVault® Storage, we can install the Wallbox EV Charger.

Will adding a Wallbox EV charger installation alongside my solar system installation change the time needed to install?

Yes, installing a Wallbox charger will extend the installation time slightly. This process involves routing a 240V circuit and mounting the charger on the wall.

Do Wallbox products fall under the SunPower Complete Confidence Warranty?

No, Wallbox EV chargers are not covered by the Complete Confidence Warranty. Wallbox offers a three-year warranty on their products. For more details, visit https://wallbox.com/media_usa/PDF/en_us/wallbox_warranty.pdf.

Who do I contact if I have an issue with my Wallbox EV charger?

If you encounter any issues, contact Wallbox directly at (888) 787-5780, service.na@wallbox.com, or via the Wallbox app. If the unit is hardwired and needs returning, your SunPower installer might assist in detaching it.

For more information on the Pulsar Plus and the myWallbox app, visit Wallbox.com.

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